Shipping policy

Last updated: October 16, 2026

Complimentary shipping

Shipping is free on every order. There is no minimum purchase.

Processing time

Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Once shipped, orders typically arrive within 7 to 15 business days. Delivery times are estimates and can be affected by carrier delays, weather, holidays and customs processing. Items in one order may arrive in separate packages.

Tracking

When your order ships, we will email you a tracking number so you can follow your delivery. Tracking may take a few days to show updates after the label is created.

Where we ship

We currently ship to addresses in the United States. Please make sure your shipping address is complete and correct at checkout, as we cannot be responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed packages

If your order has not arrived within 20 business days of shipping, or tracking shows it as delivered but you cannot find it, email us at support@duskanddrape.com and we will work with the carrier to resolve it.

Damaged in transit

If your order arrives damaged, please contact us within 30 days of delivery with photos, and we will send a replacement or issue a refund. See our Refund Policy for details.