Refund policy

Last updated: October 16, 2026

We want every Dusk and Drape piece to feel right in your home. If something is not right, we are here to help.

Return window

You may request a return within 30 days of the date your order is delivered. To be eligible, items must be unused, unwashed, unaltered and in their original packaging with all hooks, rings and accessories included.

How to start a return

Email us at support@duskanddrape.com with your order number and the items you would like to return. We will reply with return instructions and the return address. Items sent back without first requesting a return cannot be accepted.

Return shipping

For change of mind returns, the customer is responsible for return shipping costs, and we recommend a tracked shipping service. If your item arrives damaged, defective or is not the item you ordered, we will cover the cost of making it right.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective or incorrect, email us within 30 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or a full refund, whichever you prefer.

Non returnable items

Items that have been used, washed, cut, hemmed or otherwise altered, and items without their original packaging, cannot be returned unless they arrived damaged or defective.

Exchanges

The fastest way to get a different size or color is to return the original item and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges, if any, are not refundable.